We Love Questions
Why is there a separation in your caramel and butters?
Our caramel is 100% natural with no preservatives. Chemistry leaves a separation which proves that the product is natural.
Once you open the jar, mix it well and put it in the fridge. You don't need to mix every time you eat.
If put in the fridge and you want a softer caramel, put the jar in hot water for a few seconds until the caramel is liquid or put the jar in the microwave for ten seconds. Be careful not to burn yourself.
If you forget, instructions are on the jar.
Our nut and seed butters are 100% natural which creates a layer of natural oils from the nuts or seeds at the top of the jar.
Once you open the jar, mix thoroughly until everything is combined. Enjoy!
Your macarons have a unique texture. Is that intentional?
We like to think everything we do is intentional. Thank you for noticing the unique texture of our macarons. We wanted a melt-in-your-mouth experience. Also, because we do not dye them with artificial colouring, they do not have an aftertaste.
Hope you love them as much as we do!
Do you personalize your products?
Yes! We personalize our chocolate. Please write us at least ten business days in advance so we can collaborate on the design and the quantity.
How can I place a catering order?
You can write us directly through the Contact page. We usually respond within 24 hours.
We offer catering services in Montreal. We can discuss catering options for surrounding regions.
Please make sure you write us at least one week in advance for special orders.
Why do you sell sweets if you care about health?
We sell a balanced range of food options including snacks and desserts. Most people will eat sugar regularly. We decided we would at least offer them the better version of those treats. Our snacks are made locally with natural ingredients.
Note that if you choose to eat sugar, it would be wise to consume it in moderation.
For more information, please read our About page.
When are your events?
We have pop-ups regularly around the city of Montreal. Make sure to add us on Instagram to know when and where we will be selling DTC.
@atelierletastetest
Why can't I add some products to my cart?
We ship many of our products nationwide. However, some of our products are heat sensitive. We want to offer the best quality and freshness. We cannot ship certain products across the country because they will spoil or melt.
Please refer to our Shipping Policy or contact us for further information.
Do you offer international shipping?
Unfortunately, we do not offer international shipping. The main reason is because we want to guarantee the quality of our products. Many of our products are temperature sensitive. They might spoil or melt before they arrive to destination.
Is there a phone number to reach you?
We want to offer the best service. Due to high demand, the quickest way to reach us is in writing. We read every contact form filled through the website. We then respond in writing or give you a call.
Please don't hesitate to write us. We will contact you as soon as possible.